Request a quote

Short answer: English is our reference language. You can also contact us in DE / FR / CS / PL.

- We can discuss your project in your native language to keep communication comfortable.
- For technical topics, we reply in two languages: your native language, and English as the reference language
This reduces misunderstandings (especially with dimensions, tolerances, processes and deadlines).
- If you already have a prepared brief, English-only is perfectly fine and typically the fastest path.

Short answer: Typically within 12 working hours.

- Most enquiries receive an initial reply within 12 working hours.
- For more complex technical enquiries, response time may be slightly longer if we need to review documentation first (CAD size, file integrity, segmentation logic, surface intent, etc.).
- If your message is urgent, include the word **“URGENT”** in the subject and a short reason (deadline / production stop / shipment window).

Short answer: We start once scope and inputs are clear and the advance payment is received.

Order processing begins when:
- all key technical details are agreed,
- the scope of work is confirmed (what exactly we deliver and in what condition),
- an advance payment is received.

Why this matters:
- it prevents scope drift after machining starts,
- it protects schedule planning (especially for large-format parts),
- it aligns expectations on datums, surface class and finishing hand-off.

Short answer: Most projects take 7 to 21 working days, depending on complexity.

- Typical lead time range: 7–21 working days.
- The exact schedule is confirmed individually after reviewing:
- part size and complexity,
- material route (MDF / EPS/XPS / tooling board / tooling-skin systems / aluminium),
- segmentation and assembly logic (if oversized),
- surface intent (check model vs finishing-ready hand-off),
- quantity and revision cycle.

If you have a fixed date, tell us early — we will confirm what is realistic.

Short answer: EU-wide freight, plus our own transport for selected cases.

- We use professional freight and logistics services for EU-wide deliveries.
- We also operate our own transport up to 3.5 t with tail lift, which helps with:
- large geometry,
- surface-sensitive masters/plugs,
- delivery conditions where careful handling matters.
- Shipping method is selected based on part geometry, packaging needs and downstream use.
- For large builds, packaging and labelling are part of the “deliverable” (so assembly is straightforward after transport).

Short answer: STEP / IGES / X_T / SLDPRT + drawings are the best starting point.

We accept commonly used CAD and documentation formats, including:
- STEP
- IGES
- X_T
- SLDPRT
- technical drawings (PDF / DWG)

Helpful additions (when available):
- target material and intended process (thermoforming / composites / mock-up / production support),
- overall dimensions and weight expectations,
- critical interfaces (what must be measurable) and surface zones (what must be finishable).

If you do not yet have a complete file set, contact us — we will advise what is sufficient at the current stage.

Short answer: Yes — when it helps machining and downstream stability.

- If a project is well defined, we proceed directly to execution.
- When technical details require clarification, we support you in refining them (datums, segmentation, trim logic, allowance planning, etc.).
- This support does not slow down projects that are already clearly specified — it is used when it prevents mistakes and rework.
- If your files require broader preparation, we can propose a separate **design-for-machining** scope (clean exports, splits, alignment keys, revision control).

Short answer: Yes, we machine aluminium. We do not machine steel, cast iron or similar ferrous metals.

Typical scope:
- non-metal model/tooling materials (MDF, EPS/XPS, tooling board, tooling-skin systems),
- aluminium parts where it fits the job (often fixtures, interfaces, production supports).

Out of scope:
- steel, cast iron and similar ferrous metals.

If you’re unsure whether a material is suitable — ask and include the intended process (temperature, pressure, reuse, finishing).

If you want a fast, accurate quote, include:
- CAD files (STEP/IGES) + drawings (PDF/DWG) if available,
- what the part is for: buck / plug / master / mock-up / fixture,
- quantity and expected revision cycle,
- material preference (or the process constraints),
- target surface intent:
- check/validation model, or
- finishing-ready hand-off (sealing/primer/paint/tooling workflow),
- critical interfaces/tolerances (what must align and be measurable),
- size constraints and delivery location (EU),
- deadline constraints (if any).

Even a short brief helps: “thermoforming buck, MDF, 1.8 m2, trim references needed, delivery in 3 weeks”.

Short answer: Yes.

- We can sign an NDA before you share sensitive documentation.
- We treat customer CAD, drawings and specifications as confidential information.
- If you already have your own NDA template, send it — we can review and proceed.

Large-format work is as much about logistics as it is about machining.

- If a part is oversized, we plan segmentation and include:
- alignment keys,
- join references,
- numbering and labelling aligned with assembly order.
- For surface-sensitive masters/plugs:
- packaging protects cosmetic zones,
- datum features are protected for later checks.
- Transport is selected to reduce risk (freight vs our own vehicle with tail lift).

To keep results predictable:
- we confirm the final file set and revision before machining starts,
- changes after machining begins may affect cost and schedule (especially on large segmented builds),
- when projects iterate, we keep reference logic consistent so revisions remain measurable.

If you expect iterations, say so early — we can structure the workflow around that.

Short answer: Finishing route is defined per project; mould delivery is possible as a separate step.

- Some parts are delivered as-machined; others are prepared for sealing/primer workflows.
- If required, we can plan delivery of GRP/laminate moulds made on a machined plug as a separate downstream step (scope depends on size, split strategy and surface class).

If finishing is part of your workflow, tell us the target system — it affects allowance and edge strategy.

A typical first reply includes:
- confirmation of received files,
- a short list of clarifying questions (if needed),
- a proposed material route and machining approach,
- an indicative schedule and quotation once scope is confirmed.

If your project is already clearly specified, the first reply is often enough to move straight to quoting.